Privacy Policy
Last updated November 10, 2026
This policy covers dogtoothinc.com, the work we do for clients, and our client portal at portal.dogtooth.ai. "Dogtooth", "we" and "us" mean Dogtooth LLC.
Our website
We use Google Analytics and Cloudflare Web Analytics to see how people use dogtoothinc.com, like which pages get visited and where visitors come from. Google Analytics sets cookies in your browser to do this. We don't put ad pixels on our pages. If you book a call, Calendly collects your name, email and the details you enter, and shares them with us so we can meet. Calendly's booking tool also loads its own scripts and cookies, including some from other companies like Facebook. Calendly's own privacy policy covers how they handle it. Our hosting provider, Cloudflare, keeps standard server logs (like IP address) for security.
Chatting with Finn
Finn, the chat on dogtoothinc.com/finn, is an AI, and our team reads these chats. When you use it:
- We keep what you type, including anything you share like your name, email, phone number or details about your business. Cloudflare stores it for us.
- Anthropic's AI model, Claude, writes Finn's replies, so your messages go to Anthropic. Its commercial terms don't allow it to train models on them.
- If you leave your contact details, the conversation goes to our team in Slack and by email, sent through a service called Resend, so we can follow up.
- We keep your country and a scrambled version of your IP address to limit abuse, and Cloudflare runs an invisible check to keep bots out.
- Your browser holds a copy of the chat until you close the tab, so it's still there if you reload the page. It also remembers if you mute the sounds.
- Google Analytics records that a chat was opened or that someone left their details, but not what was said.
We delete chats after about 90 days if they don't end with contact details. If you did leave your details, we keep the chat as long as we need it to follow up with you. Ask us and we'll delete it sooner.
Information you give us
When you email us, chat with Finn, book a call or become a client, we keep your contact details and our conversations so we can do the work. We don't sell or rent your information, and we only use it to work with you or to talk to you about working with us.
If we emailed you and you've never heard of us
We sometimes email people at businesses we think we can help. If that's you, here's what we have and why.
What we have: your name, work email, job title, company, work location, any other business details Apollo holds on you, and what's public about your business.
Where we got it: Apollo.io, a business contact data provider, and public websites.
Why: to tell you about our services, because your job looks related to what we do.
How long we keep it: if you don't reply, we delete it within 12 months of our last email. If you do reply, we keep it while we're talking and for up to 24 months after.
How to stop it: reply "unsubscribe" or use the link in our email. If the link has expired, email chase@dogtoothinc.com. We'll take you off within two business days and keep your email address on a do-not-contact list so it stays that way.
How to see or delete what we have: email chase@dogtoothinc.com. Apollo also keeps its own database, and our use of Apollo can add to it. Deleting you from our records doesn't remove you from theirs. You can ask them at privacy@apollo.io.
Client systems and data
Client work often means we have access to your store, email platform, CRM or other tools. We use that access only to do the work you've asked for, under our agreement with you. Your data stays yours. We don't copy it into our own systems except where the work needs it, and we remove our access when an engagement ends or when you ask.
Client portal
Our client portal is a private, invite-only reporting tool for our team and our retainer clients. It shows each client the work we're doing for them, the time spent on their account, and the invoices we've sent them. It stores:
- Your name and email address, so you can sign in.
- Tasks from our project management tool (ClickUp) and time logged in our time tracker (Hubstaff) for your account.
- Invoices from our own QuickBooks Online company file: invoice number, dates, amounts, balance and status.
Each client sees only their own information. Dogtooth staff can see all client accounts. Portal data is stored with Supabase and Vercel in the United States and is encrypted in transit and at rest.
QuickBooks data
The portal connects to Dogtooth's own QuickBooks Online company, not to any client's books. It only reads invoice information so we can show clients the status of their invoices. It never creates, changes or deletes anything in QuickBooks. We don't share or sell QuickBooks data, and we don't use it for advertising. The connection tokens are stored on our servers, never in a browser, and we can disconnect the app from QuickBooks at any time, which stops all syncing right away.
How long we keep things
We keep client information for as long as we work together and as long as we need it for accounting and legal records after that. Ask us and we'll delete anything we don't have to keep.
Security
Access to our systems is limited to the people who need it, and we use multi-factor authentication on the accounts that hold client data. No system is perfectly secure, but we take care to protect what you trust us with and we'll tell you promptly if something affecting your data goes wrong. Some of our staff work outside the US, so people with access may be working from other countries.
Changes and questions
If we change this policy, we'll update the date at the top. Questions or requests go to [email protected].